Do you ship internationally?
Yes, we do ship internationally. Please note that we currently do not ship to the United States (for tariff reasons) and any territories administered by occupying forces.
What payment methods do you accept?
We accept major debit and credit cards, PayPal, and other secure payment options shown at checkout.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details. Tracking updates may take 1-3 business days to appear.
What if my order appears delayed?
If tracking hasn’t updated or delivery is taking longer than expected, please allow additional time. If your order hasn’t arrived within 30 days, contact us, and we’ll review the situation.
Can I change my shipping address?
If your order has not yet been dispatched, we may be able to update your address. Please get in touch with us as soon as possible with your order details.
Shipping & Returns
How long does shipping take?
Orders typically arrive within 8–14 business days after dispatch. Dispatch usually occurs within 1–3 business days, or up to 6 business days during busy periods.
What is your return policy?
We offer a 30-day return policy on most items. Products must be unused and returned in their original packaging. Please visit our returns page for detailed instructions on how to initiate a return.
Do you offer exchanges?
Yes, we do offer exchanges for items that arrive damaged or defective. Contact us at support@thelivahome.com, and we’ll arrange your exchange.